REFUND POLICY

A legal disclaimer

Refund Policy - the basics 

Refund and Exchange Policy

Refunds:

We gladly accept refunds for defective items. If you believe you have received a defective product, please initiate the refund process by sending clear photographs of the defect(s) along with your order number to our email address: admin@cyrenez.shop.

Once we receive your email and review the photos, we will assess the issue and notify you of the next steps in the refund process.

Exchanges:

We currently do not offer exchanges unless the item you received is defective. In the case of a defective item, please follow the refund process outlined above. If your refund is approved for a defective item and you wish to receive a replacement (if available), please indicate this in your initial email. We will assess the possibility of an exchange on a case-by-case basis.

Important Notes:

• Please contact us within [ 7 days ] of receiving your order if you believe an item is defective.

• We may require additional information or clarification regarding the defect before processing your refund or potential exchange.

• Refunds will be processed back to the original payment method used for the purchase.

• Shipping costs are non-refundable unless the item was defective or we made an error in your order.

If you have any questions regarding our refund and exchange policy, please do not hesitate to contact us at admin@cyrenez.shop.

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Cancellation Fee:

• Orders can be cancelled within 24 days, but a cancellation fee will  apply min $35.